TSA Group - Australia

TSA Group, based in West Perth, Australia, is a leading business process outsourcing (BPO) and customer experience (CX) company founded in 1997. With approximately 1,861 employees, including 1,262 in Australia, the company generated annual revenue of $614.8 million in 2024. Tim Ungar is the Chairman of the Board. The company offers a wide range of services, including contact centre outsourcing, customer experience consulting, back office services, and end-to-end customer engagement solutions. TSA Group also provides cloud-based customer engagement technology in partnership with AWS and Amazon Connect. It operates contact centres in various Australian cities and expanded internationally by opening an office in the Philippines in 2014. TSA Group has been recognized as one of Deloitte Australia's Best Managed Companies in 2022 and is an accredited AWS Consulting Partner.