This Privacy Policy explains how SyncGTM Inc. (“SyncGTM”, “we”, “our”, or “us”) collects, manages, shares, and protects your personal information across our websites, applications, and services (collectively, the “Platform”). It also describes your rights and options related to the information we collect and how you can contact us.
By using SyncGTM products or services, you agree to the practices described in this document.
1. Who This Applies To
This policy is for users and visitors of the SyncGTM website, apps, and related offerings. If you use our services on behalf of a company, that organization also agrees to this policy.
If you're under 16 years old, please do not use our services or provide any personal information. We do not knowingly collect data from children.
Depending on your location (e.g., EU, UK, U.S. states), additional region-specific privacy disclosures may apply.
2. Types of Data We Collect
We collect information through different interactions, which may include:
Data You Provide
- Account Setup: When registering or subscribing, you might give us your name, email, role, phone number, or company details.
- Communication: Any messages, inquiries, or interactions you initiate—like support tickets or chat conversations—may include personal info.
- Events & Surveys: Signing up for webinars or submitting survey responses may involve sharing information like your job title or interests.
- Payments: While SyncGTM uses secure third-party payment systems, we retain transaction metadata (e.g., amount paid, currency, method) but not credit card numbers or security codes.
Data From Other Sources
- Business Partners: We may receive data from partners who refer or resell our services, including contact details and technical skill levels.
- Integrations: We may obtain profile info, interactions, or preferences from third-party tools or platforms you engage with.
Automatically Collected Data
- Usage Info: We track how you use our platform, including visited pages, actions taken, and session duration.
- Technical Details: Device ID, IP address, location (inferred), browser type, OS, and referring URLs are logged automatically.
- Cookies & Trackers: We use cookies and similar technologies to analyze site traffic, personalize features, and deliver relevant ads. You can manage cookie preferences in your browser settings or our site footer.
3. How We Use Your Information
We rely on your data to deliver, improve, and secure our services. Specifically, we use data to:
- To deliver the services you sign up for and ensure technical support works properly.
- To verify and process payments through trusted processors.
- To respond to your questions and keep you informed about updates, features, or changes.
- To personalize your user experience, tailor content, or suggest features you may find useful.
- To promote SyncGTM tools, events, or partner offerings we believe could benefit you.
- For internal research and product development, including A/B testing and performance analysis.
- To ensure compliance with policies and enforce our legal rights.
- To protect the integrity and security of SyncGTM and affiliated tools.
Some decisions may be supported by automated systems that analyze behavior and usage (e.g., recommending relevant integrations or upgrades).
5. Advertising and Analytics
We work with advertising partners like Google, Meta, LinkedIn, and others to display relevant ads. These partners may use cookies or similar tools to track your interactions and show ads across websites. Opt-out mechanisms for interest-based advertising are available via:
- Network Advertising Initiative (NAI)
- Digital Advertising Alliance (DAA)
- Your browser/mobile OS privacy settings
You can also manage cookie settings in our site footer under "Manage cookies."
6. Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information, such as the ability to request access, correction, deletion (with some exceptions), restriction of processing, data portability, withdrawal of consent, or the right to object.
- Request access to your data
- Ask us to correct or update inaccurate data
- Request deletion (with some exceptions)
- Object to or limit processing
- Request data portability
- Withdraw consent (for consent-based uses)
To exercise these rights, you can contact us at legal@syncgtm.com. We may verify your identity before processing your request. In some cases, we may need to deny a request for legal or technical reasons, but we'll explain why if so.
You may also designate an authorized agent to make requests on your behalf. If you disagree with how we handled your request, you may have the right to appeal.
7. External Services and Links
SyncGTM services may include links to third-party websites or tools not operated by us. Their privacy practices may differ, and we're not responsible for how they manage your data. Always review their policies before submitting personal information.
8. Data Protection and Transfers
We apply strong measures to safeguard your data. This includes encryption, access control, and secure data storage practices. However, no system is foolproof, and we encourage you to take care with your passwords and credentials.
Data may be stored or processed in countries outside of your own, including the United States or other jurisdictions where our partners or providers operate. Where legally required, we implement data transfer mechanisms (like Standard Contractual Clauses) to ensure your data is protected across borders.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect new features or legal requirements. When we make changes, we'll update the “Last Updated” date and, where appropriate, notify you via email or in-app notice. Continued use of SyncGTM after those changes means you agree to the revised terms.
10. How to Contact Us
If you have questions, feedback, or want to exercise your data rights, please contact us at:
legal@syncgtm.com
Sync GTM, Attn: Privacy & Legal
2 Porter Street, Ryde NSW 2112, Australia